Caring for yourself starts with simple daily habits — we wash our hands, ventilate rooms, and monitor our diet. These actions have become the norm for us because they help maintain health and well-being.
But how often do we think about the condition of our skin — the largest and most important organ of our body? Unfortunately, skin is often taken for granted. We only start paying attention to it when concerning symptoms appear.
Meanwhile, according to the World Health Organization, skin diseases are among the top ten most common reasons for visiting a doctor. And unfortunately, about 30% of such cases are diagnosed late. Often, the problem goes unnoticed due to late consultation or lack of knowledge.
We strive to change this. Our mission is to raise awareness about skin diseases and provide accessible tools for regular skin condition monitoring. We believe that noticing changes in time is the first step towards a world with more healthy and energetic people.
SkinAI is a mobile app and online service that uses artificial intelligence algorithms for preliminary skin image analysis. You upload a photo of a skin area or mole to the app, and the SkinAI algorithms assess potential risks based on the visual characteristics of the image. The app provides only a preliminary assessment, so we recommend consulting a professional dermatologist if you have concerns about skin diseases. SkinAI also allows tracking changes over time, comparing current states with previous ones. The app has an integrated chat, and we are developing an “Online Doctor” feature.
You take a photo of a skin area or mole, upload the photo to the app, and the algorithm performs the analysis, determining potential risks based on the visual characteristics of the image. We use big data and compare the image with labeled cases verified by dermatologists.
SkinAI is not a certified medical device and serves as an auxiliary tool. We plan to implement the “Online Doctor” feature with licensed dermatologists from the EU.
No. SkinAI provides a preliminary assessment, but it does not replace a professional consultation or diagnosis.
Any user over 18 years old interested in monitoring their skin condition — from moles to rashes. The app helps track changes without the need for a doctor’s visit in the early stages.
The accuracy of the algorithms is constantly improving, but the results are preliminary and do not replace a medical diagnosis.
Yes. All data is encrypted during transmission and storage. We use secure servers and comply with GDPR requirements. Photos are anonymized before analysis.
We only share anonymized data with our research partners to improve the algorithms. Personal data is shared only with your consent or on legal grounds.
We recommend checking your skin every few weeks or as advised by your dermatologist. Start by analyzing all skin formations, then choose the ones you want to monitor and use the built-in change tracker.
Results can vary due to lighting conditions, focus, angle of the shot, or image quality. Follow the instructions for stable results. If issues persist, contact support.
— Use daylight
— Hold the camera 10–20 cm perpendicular to the skin
— Remove hair, jewelry, shadows, and cosmetics
— Use the “Square” format
If several consecutive analyses show high risk, consult a dermatologist immediately. Early consultation significantly increases the chances of successful treatment.
No. SkinAI does not provide medical recommendations or prescribe treatment. Only a doctor can make a diagnosis and prescribe therapy.
SkinAI can recognize signs of acne, dermatitis, and other skin conditions, but its primary focus is detecting potentially oncological risks. Only a doctor can make a final diagnosis.
You can delete your account and all associated data through the app settings or by sending a request to mail@skinai.pro.
SkinAI is intended for users over 18 years old. Data from minors is processed only with parental or legal guardian consent.
To subscribe, open the app, go to your profile, select the plan you want, and follow the on-screen instructions.
No, basic functionality is provided for free. Advanced features are available via subscription or purchase of individual checkups.
Open the subscription settings in App Store or Google Play. You can also manage your subscription through your iCloud profile or Google Play account without using the app.
You can send your ideas and suggestions for improvement to mail@skinai.pro — we will definitely consider them.
Check the quality of the photo and ensure you are following the instructions. If the issue persists, contact support with the photo and error description.
If the subscription was activated previously, it will automatically renew. To stop the charges, cancel the subscription through App Store or Google Play.
SkinAI uses the device’s language. To change the app’s language, modify the language in your phone’s settings.
If you have issues with installation, payment, or using the app, email us at mail@skinai.pro.
Open the app, go to your profile, and find the subscriptions section. Your active subscription name will be listed there.
Go to your profile in the app, click the subscription widget, select the PRO plan, and follow the instructions to subscribe.
Please email us at mail@skinai.pro. We will take your feedback into account and do our best to improve your user experience.
No, SkinAI requires an active internet connection as image processing occurs on secure servers.
We hope this list of questions and answers has helped you better understand how SkinAI works. If you didn’t find the answer to your question, please contact us directly.
